Manager, Sales & Service - Brooklyn Basketball

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

We are guided by our core values:

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

SUMMARY

Brooklyn Basketball brings the Brooklyn Nets and New York Liberty together to establish a community-first basketball experience. Our goal is to grow the game for participants of all ages through professionally led clinics and camps, community-focused events, instructional content, unique basketball experiences, and much more. Brooklyn Basketball is seeking a highly motivated, organized, and results-oriented Manager, Sales & Service to lead sales efforts across Brooklyn Basketball programs, trainings, rentals, birthday experiences, and other revenue-generating opportunities.

The Manager, Sales & Service – Brooklyn Basketball will report to the Director of Business Operations, Brooklyn Basketball, and serve as both an individual seller and people manager. The incumbent will be responsible for driving individual and team sales performance, managing the sales pipeline, and developing strategies that increase enrollment, revenue, and retention.

WHAT YOU WILL DO

• Lead the sale of Brooklyn Basketball programs, including After-School Club, camps, clinics, trainings, rentals, birthday experiences, group opportunities, and other revenue-generating offerings.
• Personally cultivate relationships with high-value prospects and partners through calls, emails, events, and other face-to-face engagement opportunities.
• Manage, coach, and develop the Brooklyn Basketball sales & service team through regular one-on-ones, team meetings, pipeline reviews, call coaching, goal setting, and ongoing feedback, while communicating reports and recommendations to leadership.
• Establish clear team priorities, sales processes, performance expectations, and key performance indicators for sales staff while ensuring a seamless transition within the sales & service team from booking through event delivery.
• Develop and execute a comprehensive sales strategy focused on families, schools, organizations, corporate groups, and other prospective customers across the NYC Metro Area.
• Own and monitor the team’s sales pipeline from lead generation through conversion, ensuring timely follow-up, effective prioritization, accurate forecasting and strong customer communication within Salesforce.
• Collaborate with the Director of Business Operations and internal stakeholders to develop campaign strategies, lead-generation opportunities, cadence automation, AI-enabled workflows, incentive programs, and other initiatives to support revenue growth.
• Coordinate the Brooklyn Basketball sales calendar, revenue cycle and annual schedule, including priority sales events and the Brooklyn Basketball facility schedule.
• Use sales reporting, customer data, market research, and performance insights to identify trends, improve conversion, and develop innovative revenue-generating opportunities.
• Meet and exceed personal and team performance objectives while maintaining a high standard of customer service and representing The Brooklyn Way.

WHAT YOU WILL BRING

• Bachelor’s degree required.
• 3-5 years of professional sales experiences, preferably in sports, hospitality, events, or a related field.
• At least 1 year of experience managing or coaching sales and client-facing professionals preferred.
• Proficiency in Salesforce and related software.
• Demonstrated success owning a sales pipeline, meeting individual revenue goals, and converting leads into customers.
• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Strong knowledge of basketball programming and sales strategies.

WHO YOU ARE

• Passionate about the culture of sports as a vehicle through which to lift people up.
• A player-coach who is energized by both closing business personally and helping others improve their performance.
• Able to motivate, develop, and hold team members accountable while fostering an inclusive and high-performing team environment.
• Thrives in a collaborative, hands-on team environment
• Proactive by nature, with a solution-oriented approach to anticipating needs.
• Strong communication skills with the ability to manage respectfully across multiple levels.
• Detail-oriented, organized and able to work autonomously at all levels of sales.

COMPENSATION

$72,000 - $90,000

Full-time employees are eligible for a robust slate of total rewards, including:

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar
• And more!

WORK ENVIRONMENT

The incumbent will work primarily in an office or facility environment but will be required to travel to various areas within the NYC Metro Area to attend community events, clinics, etc.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.