Technical Project Manager III

Technical Project Manager III

The main function of a technical project manager is to plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.

Job Responsibilities:

• Review project plans to plan and coordinate project activity.
• Manage backup, security and user help system.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support for computer problems.
• Recruit, hire, train and supervise staff, or participate in staffing decisions.
• Evaluate data processing proposals to assess project feasibility and requirements.

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.

PMI or PMP certification preferred.

Must Have:

• Issue triage and incident/escalation management for enterprise marketing platforms
• Hands on operational platform
• Coordinating and prioritizing work across a distributed, multi-time-zone support team, hands-on operation of Salesforce Marketing Cloud or a comparable platform
• Coordinating third-party vendor support and escalation paths, clear written communication and status reporting to technical and non-technical stakeholders. This role executes and maintains established processes rather than designing new frameworks

Nice Have:

• Experience in business or B2B marketing Experience with Salesforce Marketing Cloud
• Analytical experience Prior experience in a leave-coverage or short-term platform support engagement
• Soft skills e.g. strong communication skills (written & verbal), attention to detail, results oriented

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #TMMT