Operations Coordinator

Overview:

Operations Coordinator

Wallenius Wilhelmsen is currently seeking a qualified candidate to fill the role of Operations Coordinator within the Customer Service department at our Houston, TX office. This position is responsible for the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers. This includes checking on cargo clearances and dispersal of information pertinent to carrier pick-ups and delivery of freight, fulfilling customer requirements and following state and federal regulations.


Salary starting at $48k depending on experience.


Job Description

WHAT YOU'LL DO

• Respond to customer service inquiries on account activities
• Communicate status to key stakeholders.
• Provide accurate and complete shipment information to customers as detailed by terminal operating system.
• Review terms of payment with customers and advise of COD or pre-payment requirements.
• Advise Operations of special customer requirements such as crane appointments, tire mounting/unmounting , scheduling work crews, special arrangements, etc.
• Advise carriers of all document requirements necessary for terminal check-in process.

Job Requirements

Additional Responsibilities include:

• Data entry skills with exceptional attention to detail.
• Professional and courteous telephone manners and patience. Ability to handle heavy customer contact each day throughout the day.
• Strong organizational skills with the independent ability to prioritize work.
• Must have problem resolution, decision-making, and general negotiation skills with customers

WHAT YOU'LL NEED

• Previous customer service, inventory control, or accounting experience is preferred.
• Proficient written and verbal communication skills
• Basic math knowledge
• High school diploma or equivalent with a focus on business and/or communication.
• Transportation or logistics experience preferred, but not required.
• Must be deadline oriented and able to work in a potentially stressful environment.
• Ability to sit at a desk and computer and perform data entry tasks continually through each day.
• Proficient at adapting to a fast-paced and, sometimes stressful, environment; critical thinker
• Proficiency in Microsoft Office to include Word, Excel, Outlook, and Teams required.
• Valid driver's license and clean driving record

WHEN YOU JOIN US

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we've got you covered.

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

WORKING CONDITIONS

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.


ABOUT US

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.


We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.


OUR COMMITMENT TO EQUAL OPPORTUNITIES


We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.


Apply today, and let's keep the world and your career, moving together.