Events Coordinator (part-time)

SUMMARY OF POSITION

ASTA is seeking a detail-oriented and customer-focused Part-Time Events Registration Coordinator to join our Events team. This role will provide essential registration and customer service support for ASTA events. The coordinator will work part-time on Mondays, Wednesdays, and Fridays from 9:00 AM – 3:00 PM EST. They will work closely with the Senior Events Coordinator to address attendee inquiries, manage registration data, and assist with event-related logistics. ASTA is looking for a candidate in the DMV area to work in the office; however, remote work may also be possible upon request.

KEY RESPONSIBILITIES

Respond promptly and thoroughly to attendee inquiries via email (meetings inbox) and phone. Manage attendee records within our event registration system (Pheedloop), including: Processing cancellations, refunds, and updates Performing data cleanup and accuracy checks Monitoring recurring attendee questions and providing insights to improve event communications. Assisting with generating registration reports using Pheedloop and Microsoft SharePoint. Referencing and navigating member information using our membership database (iMIS). Provide live customer service support during event webinars, helping respond to attendee questions in real time. Other duties as assigned by the events team as requested: organizing event materials, packing for events shipments, vendor research, app support, etc.

EXPERIENCE

Proven experience in customer service, ideally in event-related or fast-paced environments. Strong problem-solving and de-escalation skills; calm and professional communication style. Comfortable managing and updating records in CRM or registration systems. Proficiency with Microsoft Teams and Microsoft Office applications. Prior event coordination or registration experience is a strong plus. Familiarity with the registration lifecycle and common attendee concerns is highly beneficial. #J-18808-Ljbffr American Society of Travel Advisors