Network Voice Engineer
$80k - $95kTata Consultancy Services
Job Title
Network Engineer | Voice
Job Description
Must Have Technical/Functional Skills
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Contact Center Express (UCCX)
- Cisco Finesse Administration
- Cisco Softphone Configuration and Support
- IVR Administration and Troubleshooting
- Calabrio Workforce Management (WFM)
- Calabrio Quality Management and Call Recording
- Queue Management and Call Routing
- SIP/VoIP Technologies
- PRI, POTS, and BVoIP Management
- Cisco Voice Troubleshooting
- Disaster Recovery and Business Continuity for Contact Centers
- Cisco Collaboration Infrastructure Support
- Administer and support Cisco CUCM, UCCX, Finesse, and Cisco voice infrastructure.
- Configure and maintain call routing, queues, skills, and agent assignments.
- Manage Calabrio Workforce Management, Quality Management, and Reporting functions.
- Support IVR systems, softphones, PRI/POTS circuits, and telecom services.
- Perform troubleshooting and root cause analysis for voice and contact center incidents.
- Execute disaster recovery testing and maintain failover procedures.
- Manage onboarding, extension assignments, and contact center operational changes.
- Work with telecom vendors and internal teams to resolve voice infrastructure issues.
- Maintain operational documentation and provide technical recommendations for improvements.
- Ensure high availability of mission-critical contact center environments.
- Strong communication and stakeholder management
- Ability to work independently with minimal supervision
- Incident and problem management
- Documentation and reporting skills
- Prior experience supporting 24x7 critical operations
- Team collaboration and knowledge sharing
Roles & Responsibilities
Generic Managerial Skills, If any
Salary Range
$80,000 -$95,000 year
TCS Employee Benefits Summary
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commute r Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Port Huron, MI
Job Function
TECHNOLOGY
Role
Engineer
Job Id
428983
Desired Skills
Network Engineer | Voice
Desired Candidate Profile Qualifications
BACHELOR OF COMPUTER SCIENCE
Vacancy posted 1 day ago
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