Sales Development Representative

Business Development Representative (Inside Sales)

Dillon Toyota Lift is seeking a motivated and customer-focused Inside Sales Representative to join our Salt Lake City team. This position is responsible for generating and qualifying new business opportunities through outbound prospecting, cold calling, lead follow-up, and customer outreach. The Inside Sales Representative will actively contact prospective and existing customers to identify business needs, introduce Dillon Toyota Lift products and services, and schedule qualified appointments for the sales team.

Experience in the forklift or material handling industry is not required. We are looking for someone with strong communication skills, a sales-focused mindset, and the confidence and persistence necessary to succeed in an outbound sales environment.

What You'll Do:

• Make outbound cold calls to prospective business customers
• Generate new business opportunities through targeted prospecting and marketing lists
• Contact and follow up with leads to identify customer needs and potential sales opportunities
• Schedule qualified appointments for the outside sales team
• Maintain knowledge of Dillon Toyota Lift products, services, and promotions
• Follow up with existing customers to identify additional business opportunities
• Identify opportunities to promote additional products and services
• Maintain accurate customer records, call activity, and follow-up information in Microsoft Dynamics CRM
• Track customer satisfaction and coordinate with internal departments to address customer needs
• Collaborate with Sales, Service, Parts, and Marketing teams to support business growth

What We're Looking For:

• High school diploma or GED required
• 2+ years of inside sales, outbound sales, customer service, or related experience preferred
• Experience with outbound calling, prospecting, or lead generation preferred
• Experience with data entry and Microsoft Office products
• CRM experience preferred

What You'll Bring:

• Strong verbal and written communication skills
• Comfortable making outbound cold calls and initiating conversations with prospective customers
• Ability to build rapport and develop professional customer relationships
• Confidence and persistence when prospecting and following up with leads
• Ability to identify customer needs and recommend appropriate solutions
• Strong organizational and time management skills
• Ability to manage multiple priorities and maintain consistent follow-up
• Results-driven and customer-focused mindset
• Strong attention to detail
• Ability to work effectively with multiple departments and as part of a team

What We Offer:

• Company-paid health insurance (employee)
• Dental & vision insurance
• Company-paid life insurance
• 401(k) retirement plan
• Paid time off
• Career growth and training
• Stable, family-oriented company

If you are a motivated sales professional who is comfortable prospecting for new business, building customer relationships, and creating opportunities, we encourage you to apply. Apply to join a Toyota forklift dealer serving Utah and Idaho.