Vital Statistics Specialist, Lead

Under general supervision and in a lead capacity, performs and leads public contact work involving the receipt, auditing, processing, recording and issuance of vital documents as requested by the public. Plans and schedules staff assignments; may reassign staff to ensure work is performed according to schedule and that staff are fully utilized. Trains employees in methods, procedures and policies of the vital registration office. May assist in formulating standard operating procedures in the Vital Registration Office. Responsible for the customer service unit in the absence of the supervisor. Handles unusual and complex questions from customers and takes over escalations of customers by phone or in person. Reconciles cash drawers at the end of the day. Prepare and ensure accuracy of daily deposits. Processes third party orders and handles customer inquiries on them. Handles customer priority mail orders and special batch order processing from other agencies. Assists with maintaining office supply inventory and placing orders for VitalChek supplies. Relieves personnel when necessary. Boxes deposit sheets for storage. Other duties as assigned. Training: High school diploma or the equivalent AND Experience: Three (3) years of full-time or equivalent part-time paid experience in clerical, administrative support, and/or records-processing work. #J-18808-Ljbffr West Virginia