SAP Transportation Management (SAP TM)

Location: Forest City, IA / Eagan, MN - Minneapolis Area Role summary: Serve as the primary functional consultant for SAP S/4HANA Transportation Management (TM) in an Application Management Services (AMS) model. Own steady-state support, incident/problem resolution, minor enhancements, and continuous improvement across transportation planning, execution, settlement, and analytics-ensuring stable operations and SLA performance. Key responsibilities (AMS-focused) Provide L2/L3 functional support for SAP TM (incidents, service requests, problems, changes) aligned to ITIL/AMS governance. Perform triage and root-cause analysis for planning/execution failures (order integration, freight units, planning runs, tendering, event handling, charges). Support and configure end-to-end TM processes: Order integration from SD deliveries, STOs, purchase orders, or ERP shipments (as applicable) Tendering (spot/contract), acceptance/rejection, re-tender and exception handling Freight settlement: charge calculation, disputes, accruals/settlement documents, integration to FI/CO Manage minor enhancements/config changes (profiles, planning settings, charge calculation, statuses, output forms) including documentation and testing. Support monitoring and controls: TM cockpit, message logs, integration queues, and operational KPIs; reduce repeats via RCA and knowledge articles. Partner with business stakeholders (transport ops, procurement, finance) to refine requirements, prioritize backlog, and deliver improvements. Support release management: impact assessment, regression testing, UAT support, and cutover activities. Maintain support artifacts: runbooks, SOPs, process flows, functional specs, and training/KT materials. Required functional expertise Strong hands-on SAP S/4HANA experience in TM including planning, tendering, execution, and settlement. Solid understanding of integration touchpoints with: 3PL , EWM (warehouse handoffs where applicable) Carrier connectivity (middleware/EDI/API patterns) and exception management Experience working in an AMS model with SLA-driven ticketing (ServiceNow/Jira) and structured RCA. Technical and delivery skills Ability to translate issues into actionable analysis for technical teams (ABAP, CPI Integration Suite). Comfortable with TM monitoring tools/logs, interface/error handling, and Batch job monitoring . Strong stakeholder management and communication in a fast-paced operations environment. Qualifications 5+ years (typical) SAP logistics experience with meaningful depth in SAP TM. Transportation domain experience (parcel/LTL/TL/ocean/air) preferred. Nice-to-have Exposure to 3PL ,SAP - EWM , CPI or advanced analytics/reporting for logistics. Experience with rate management, complex charge calculation, and carrier contract processes. Success measures (typical AMS KPIs) SLA attainment, reduced planning/execution disruptions, lower repeat incidents through RCA. High-quality releases with low defect leakage; improved stakeholder satisfaction and measurable process efficiency. #J-18808-Ljbffr Cyber Space Technologies LLC