Phlebotomist II

Pay Range: $21.50hr - $23.05hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients who come in for routine care or health insights. The PSR II draws quality blood samples from patients and prepares specimens for laboratory testing following established practices and procedures. The role involves direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will demonstrate leadership behaviors with a focus on process excellence, sensitivity to confidentiality, and accurate handling of patient information. The successful candidate may be assigned to a physician's office, a patient service center, or other locations as business needs dictate.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic information and initials, including obtaining patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:


Training locations may vary based on trainer availability.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies and procedures, including dress code, employee health and safety, and core operational principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work at multiple locations and cover patient service centers or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrated superior customer focus, with the ability to communicate openly and transparently with peers, supervisors, and patients, accelerate and embrace change, and maintain knowledge of the business.

Required Education:

• High school diploma or equivalent is required.
• Medical training, such as medical assistant or paramedic training, is preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment is highly preferred.
• Keyboarding and data entry experience required.