Retail Service Specialist

Compensation Pay Range $14.01 - $20.00 per hour. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. Additional compensation such as annual, quarterly performance bonuses or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Job Overview The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also assumes shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendlily; issue refunds accurately using the correct payment methods; process or stage returned merchandise in the returns area correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedules; manage approvals for changes or deviations; ensure clock in/out compliance. Perform all store opening/closing duties, including day end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles. All other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required: Strong communication skills. Ability to obtain RSS Certification. Desired: Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions starting day one. Medical, dental, and vision insurance with optional flexible spending account. Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr O'Reilly Auto Parts