Quality & IVR Experience Manager
MedImpact Healthcare Systems, Inc.
MedImpact Healthcare Systems, Inc. is seeking a Manager, Quality and Customer Experience in Tempe, AZ. This role involves overseeing quality audits across contact centers, establishing standards, and managing IVR strategies. The ideal candidate will have experience leading teams and ensuring alignment in service quality. Candidates should possess a BS/BA degree, strong leadership skills, and proficiency in Microsoft Office and reporting tools like Power BI. The position is crucial for improving customer interactions and requires a detail-oriented and organized individual. #J-18808-Ljbffr MedImpact Healthcare Systems, Inc.
Vacancy posted 1 day ago
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