Field Support Technician II

Field Support Technician Level 2

A Field Support Technician Level 2 working for a physical security company with a national customer base would typically handle more advanced tasks and responsibilities compared to an entry-level technician.

Responsibilities:

• System Installation & Configuration-Install and configure physical security systems, including CCTV, access control, intrusion detection, fire alarm systems, and other related hardware.
• Assist with networking and connectivity setup for IP-based security devices such as cameras and control panels.
• Mount, wire, and test security system components (sensors, cameras, alarms, etc.).
• Troubleshooting & Repair-Conduct on-site troubleshooting and diagnostics for malfunctioning security systems or devices.
• Repair or replace defective parts or equipment, such as cameras, control panels, and sensors.
• Provide root cause analysis and recommend corrective actions to prevent future issues.
• Use diagnostic tools and software to analyze system performance and resolve technical issues.
• Customer Support & Training-Offer second-tier technical support to clients, escalating issues when necessary to Level 3 support or other specialized teams.
• Provide on-site training to customers on system operation and maintenance.
• Respond to service calls or requests and ensure timely issue resolution.
• System Upgrades & Maintenance-Perform system upgrades (hardware or software), including firmware updates and patching security systems.
• Conduct preventive maintenance checks on physical security systems to ensure optimal performance.
• Test and validate system functionalities after installations or upgrades to ensure compliance with client requirements.
• Project Coordination & Documentation-Work closely with project managers, engineers, and other field technicians to ensure project deadlines and milestones are met.
• Document all installations, repairs, and maintenance activities, ensuring records are accurate and up to date.
• Provide technical documentation or reports after service calls, installations, or troubleshooting visits.
• Compliance & Safety-Ensure that installations comply with local, state, and national regulations related to physical security.
• Follow safety protocols while working on-site, including handling electrical components and using safety equipment.
• Client Relationship Management-Offer guidance on system upgrades or changes based on client needs.
• Provide ongoing technical advice and recommend solutions for improving the performance or security of the system.
• Inventory & Equipment Management-Maintain inventory of tools, equipment, and spare parts needed for fieldwork.
• Ensure that all equipment is properly calibrated, functional, and available when needed.
• Collaboration & Mentorship-Assist in mentoring Level 1 field technicians by offering guidance and support on more complex tasks.
• Collaborate with remote support teams for troubleshooting or system integration.
• Emergency Response-Be available for on-call shifts to respond to emergencies or critical incidents that may arise with a customer's security system.
• Quickly respond to urgent field service requests, ensuring minimal downtime for security systems.

Qualifications:

• Prior Experience in Security Systems required
• Must be able to pass federal background check- preferred
• Must have valid driver's license-required
• High School Diploma or GED-preferred
• 3 years Prior Experience in Physical Security Systems preferred

About Us:

This posting reflects an existing vacancy that we are actively recruiting for. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job?related knowledge, geographic location, and specific business needs.

AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.