Customer Service Representative

$18 per hour

Ed Staub & Sons

Customer Service Representative

Ed Staub & Sons Petroleum, Inc. is seeking a highly motivated and experienced Customer Service Representative to join our team! This position is a Full Time, hourly role based out of our McCall, Idaho office. The Customer Service Representative will assist in protecting the company's image and reputation, while providing excellent service and experiences to our customers.

Compensation & Benefits

Pay Rate: $18 and up depending experience
Medical, Dental and Vision insurance
Paid Vacation and Holidays

Responsibilities

Respond to customer inquiries and requests in a timely and professional manner
Record, update and track customer information
Handle, resolve, and document customer complaints and concerns
Provide troubleshooting to customers where it is appropriate
Assist customers in executing their orders
Support sales staff and technical staff in achieving customer service goals
Build rapport with customers by proactively engaging them with clear and friendly communication
Protect the company's image and reputation
Process payments
Maintain customer service databases

Requirements

High School Diploma; Associates or Bachelor's Degree is preferred
1+ years of customer service experience
Excellent communication, organizational, and problem-solving skills
Attention to detail
Strong IT skills
Knowledge of customer service software and databases
Ability to work in a busy and fast-paced environment

Apply

Vacancy posted 1 day ago

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