Retail Store Associate

About This Role We are looking for an enthusiastic, customer‑obsessed Studio Sales Associate to join our team at Rowan’s Upper East Side studio location. This hourly, non‑exempt position reports to the Studio Manager and supports the team on the weekends. Ideal Availability Strong availability during weekends and on weekdays as needed, including nights and holidays. What You’ll Be Doing as a Retail Store Associate Customer Service Warmly greet and welcome customers, creating an engaging environment. Check customers in or book appointments using POS, technology and software systems. Assist customers in choosing and styling piercings and hypoallergenic non‑piercing jewelry. Professionally answer product and procedure questions, on the floor or via phone. Sales & Product Knowledge Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and related items. Maintain up‑to‑date knowledge of product offerings, materials, styles, and care instructions. Meet or exceed sales targets and performance metrics, converting piercing customers into non‑piercing jewelry customers. Studio Maintenance + Operations Keep the studio clean, organized, and stocked with necessary supplies. Follow health and safety regulations, especially for piercing procedures and hygiene. Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory. Team Collaboration Work closely with the Studio Manager and Studio Nurse Piercers to provide seamless service. Participate in team meetings, training sessions, and continuous skill improvement. Support studio‑wide goals and maintain a positive work environment. Administrative Duties Process transactions accurately, including sales, returns, and exchanges. Conduct regular stock checks and replenish displays as needed. Maintain accurate customer records, consent and waiver forms, and aftercare instructions. Experience We're Looking For Retail or service industry experience is a plus. Must be available on weekends, nights and holidays. Independent thinker with a can‑do attitude. Passionate about jewelry and helping customers pick earrings. Exceptional customer service skills. Thrives in a busy environment. Enjoys interacting with people and working in a team. Flexible and willing to help out as needed. Strong communication and basic math skills. Can perform physical tasks such as climbing ladders, bending, lifting up to 25 pounds, and standing for 8‑hour shifts. We are committed to providing reasonable accommodations for disabilities. Reliable and able to stick to commitments. Benefits & Perks Compensation: $16–$19 per hour + commission. 401(k) and Roth IRA Plans. Generous employee discounts on products and services. Employee Assistance Program (EAP) Resources. Team Member Referral Bonus plan for Studio positions. Equal Opportunity Employment Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex, sexual orientation, gender, gender identity, age for individuals over forty, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. Rowan may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans. Contact us for more information about how your data is processed. #J-18808-Ljbffr Rowan