Software Development Engineer Test, Customer Systems

Software Development Engineer Test, Customer Systems Austin, Texas, United States Software and Services Apple’s Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross‑functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer’s experience. Description In this dynamic and fast‑paced role, you will be directly responsible for ensuring the quality of Apple’s customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing. You will also write and review automation test scripts, identify and report defects with first‑level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams. Minimum Qualifications 4+ years experience in software quality assurance testing. Hands‑on experience building and maintaining test frameworks using tools such as RestAssured or Selenium Proficiency in one or multiple languages such as Java, Python etc. Preferred Qualifications Experience testing iOS native and Safari‑based web applications. Experience with performance testing tools (e.g., JMeter, Gatling) and load/stress/scalability testing practices. Knowledge of AI‑driven testing tools Experience as a team lead preferred Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant #J-18808-Ljbffr Apple