Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

About your role:

As a key member of the Fiserv Debit Network group, you will support growth across the Accel Network, STAR Network, and MoneyPass Network for debit payment merchants and acquirers. You will work with clients and internal partners to communicate the value of the Fiserv debit network solution, strengthen client relationships, and support business growth through contract renewals, market insights, and issue resolution.

What you'll do:

• Develop and strengthen executive-level relationships with key clients to support retention, growth, and long-term business objectives.

• Collaborate with cross-functional teams to identify opportunities, align client priorities, and drive business growth across debit network solutions.

• Create and execute short-term and long-term strategic plans to support merchant and acquirer growth within the debit payments market.

• Share market insights, industry trends, and network value propositions with clients while serving as an escalation point for issue resolution.

• Generate, review, and analyze business review data to identify performance trends, client opportunities, and areas for improvement.

• Support merchants in improving authorization rates by identifying issues, coordinating solutions, and monitoring outcomes.

• Submit and manage project requests to support completion within defined service level agreements (SLAs).

• Partner with processor relations teams to manage transaction volumes, monitor issues, and support timely resolution.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 10+ years of experience in business development, relationship management, or account management within the payments industry supporting merchant or acquirer clients.

• 8+ years of experience in the debit payments industry working with debit networks, merchant acquiring, or related payment solutions.

• 8+ years of experience in managing large client accounts with accountability for net new sales, add-on sales commitments, contract renewals, and client retention.

• Experience analyzing financial and business performance data to support client reviews, identify trends, and inform growth strategies.

• Experience negotiating client contracts, pricing terms, and commercial agreements within a payments or financial services environment.

• Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting debit network solutions such as Accel, STAR, or MoneyPass.

• Experience working with customer relationship management (CRM) platforms and sales tools to manage client activity and opportunities.

• Advanced degree or higher in Business Administration, Finance, or related field or equivalent combination of education, related experience and/or military experience.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

Salary Range:

$114,900.00 - 244,600.00

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.