Government Call Center Operations Leader (Swing Shift)
Koniag Services, Inc.
Koniag Services Inc. seeks an experienced Call Center Operations Manager to oversee daily government client support in the Nashville area. You will lead shifts, supervise team leads, monitor metrics, and drive performance to meet contractual requirements and customer satisfaction. Responsibilities include SOPs, training, workforce planning, and coordinating with program managers to align operations with program goals. #J-18808-Ljbffr Koniag Services, Inc.
Vacancy posted 1 day ago
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