Desktop Support Technician
Prestolite Electric
Scope of Responsibilities
- Provides technical support to end users on a variety of issues. Identify, research and resolve technical problems related to computer systems, software and hardware.
- Trains users and basics and write training/work instructions.
- Maintain daily performance of computer systems.
- Responds to telephone calls, email and other requests for technical support.
- Troubleshoots, isolates the problem and implements solutions with timely resolution. Follow-up with customers to ensure issue has been resolved.
- Install, modify and repair computer hardware and software and peripherals.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
- Gain feedback from customers regarding computer usage.
- Run diagnostic programs to resolve problems
- Run reports to determine malfunctions that continue to occur.
- Associate's degree or equivalent experience in networking and operating systems preferred.
- Basic knowledge of computer systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Strong organization and problem solving skills.
- Ability to lift up to 50 lbs, able to move equipment, run wires, etc.
- Ability to work overtime on short notice.
Vacancy posted 1 day ago
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