Bilingual Patient Assistance Representative

Job Description

Job Description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Patient Assistance Representative - Job Overview

Schedule: Monday-Friday (8AM-5PM) | Rotating Saturdays

At Legacy Community Health, we believe healthcare is about more than just treating illness – it’s about fostering relationships, empowering communities, and making a lasting difference in the lives of those we serve. As a Patient Assistance Representative, you’ll be the vital link between our patients and the resources they need through impactful programs like the Ryan White Grant. Your dedication will help individuals access medications, navigate health insurance options, and overcome barriers to care, ensuring they can live healthier, more fulfilling lives.

Why join our family?

• Be part of a mission-driven organization committed to transforming community healthcare.
• Step into a collaborative environment where your skills and contributions are truly valued.
• Enjoy mentorship and professional growth opportunities that support your career aspirations.
• Experience the personal fulfillment of helping clients improve their quality of life.

At Legacy, you’ll find a warm, inclusive culture where teamwork and relationships are at the heart of everything we do. If you’re passionate about helping others and want to thrive in a role where your work matters every single day, we’d be honored to welcome you to our team!

Key Responsibilities

• Become a trusted expert in Ryan White Grant programs, helping patients access medications, health insurance, and financial assistance.
• Meet with eligible clients to collect and process documentation for program enrollment, ensuring a smooth and supportive experience.
• Manage applications and payments with accuracy, maintaining up-to-date records of enrolled individuals.
• Provide regular communication and follow-up with clients to sustain engagement and ensure continued eligibility.
• Conduct monthly check-ins with clients to support their ongoing access to care and resources.
• Monitor incoming requests and document patient care activities, taking timely and proactive action to address client needs.
• Validate required data to meet grant standards and assist with monthly reporting and reconciliation processes.
• Troubleshoot client issues, collaborate with service providers, and maintain proper documentation according to established processes.
• Contribute to program reviews, audits, and special projects to enhance the impact and effectiveness of services.

Minimum Qualifications

• High school diploma required.
• Minimum of one (1) year of healthcare experience OR minimum of three (3) years of customer service experience, preferably in healthcare.
• Knowledge of healthcare terms and HIV disease/medications desired.
• Insurance and/or COBRA knowledge preferred.
• Proficient in written and verbal communication.
• Competence in Microsoft Excel and Microsoft Word.
• Bilingual (Spanish) preferred.

About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

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