Sales Associate, UGG

About UGG At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. You listen to each customer and offer recommendations and current product knowledge in response to their needs. You also communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your love and passion for our products. You operate as part of a dynamic team and cooperate to achieve business goals. Responsibilities As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store and ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, adhering to a dress code. You provide exceptional customer service to both in‑store customers and those who call on the phone. Beyond the sales floor, you operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available, and merchandise product in accordance with Visual Merchandising standards. You also maintain a clean and well‑organized back‑stock area and employee break area, performing daily vacuuming, sweeping, and dusting. You practice safety‑consciousness and respond to theft in accordance with our policies. You are an integral part of a team; you report to work on time and notify your Store Manager in advance if you will be late or absent. Core Competencies Ensure the highest level of customer service possible as outlined in our Service Training Program Prioritize brand and product knowledge training in customer interactions Communicate effectively with customers, team members, management, and corporate stakeholders Contribute to a team and cooperate to achieve goals Multi‑task in a fast‑paced environment Respond to problem situations with professionalism Think critically to solve problems and approach challenges with agility Key Qualifications Two (2) years of retail store experience preferred High School Diploma Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers Highly motivated team player and self‑starter Additional Requirements Flexibility of schedule and hours to meet the needs of the business Proficient in Microsoft Office suite of tools and applications Valid driver’s license Benefits Deckers Brands offers competitive pay, discounts, perks, global contests, and opportunities for growth and development to recognize the important role each person plays. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. #J-18808-Ljbffr Deckers Brands