Shift lead

JOB SUMMARY The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed. RESPONSIBILITIES Assist hospital leadership in developing an efficient, productive team that delivers the highest quality care and service to pets and clients. Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Supervise the team on a day‑to‑day basis when called upon, ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Create an environment where the team can deliver quality, efficient, and effective veterinary care to pets and foster associate engagement. Provide professional, efficient, and exceptional client service, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and related information; effectively resolve client issues. Assist in scheduling associates to meet client needs and proactively plan time‑off and CE scheduling. Ensure compliance with all practice policies and procedures. Ensure adherence to Banfield dress and grooming guidelines. Perform other job duties as assigned. QUALIFICATIONS Exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, Freedom. Demonstrated ability to work at a computer for long periods and to be confident around a variety of pets (dogs, cats, birds, reptiles, etc.). Capable of working special hours including weekends and evening shifts. Strong verbal and written English skills, including reading, writing, and speaking. Comfortable working in an environment with moderately high noise and strong smells. Physical ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds. Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity to use a keyboard and operate equipment. HIRING QUALIFICATIONS High School Diploma preferred. Minimum 18 years of age. Minimum of two years veterinary hospital experience. BENEFITS Comprehensive Medical, Dental, and Vision Insurance. Generous 401(k) and Roth retirement plans with company match. Paid Time Off and Holidays. Top‑Tier Mental Health and Wellbeing Resources. Associate Life Insurance (company‑paid) & supplemental coverage. Company‑Paid Short‑Term & Long‑Term Disability. Flexible Spending Account (FSA) and Health Savings Account (HSA). Paid Parental Leave (birth and adoption). Continuing Education Allowance. Backup Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts. WORKPLACE ZERO DISCRIMINATION STATEMENT We are an equal opportunity employer. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing non‑discrimination in employment. The pay range for this role is $21.27 - $27.18 hourly. CORE VALUES Five Principles of Mars, Inc.: Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. A better world for pets. #J-18808-Ljbffr