Full-Time Customer Service Supervisor

Kohl's - 2194 South Pleasant Valley Road - Responsibilities: Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at point of contact and Customer Service; Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals; Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines; Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohls brand standards; Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)