Guest Relations Assistant (Part-Time)

Location 7900 St Helena Hwy,Oakville, CA, 94562,United States Base Pay $17.00 - $23.00 / Hour Employee Type Non-Exempt - PT Manage Others No COMPANY OVERVIEW Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders’ dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners and with our customers. POSITION SUMMARY Reflecting the spirit, grace, and uncompromised courtesy of the Founders, the Guest Relations Assistant supports the tasting room staff, assists in setup and cleanup of large parties, ensures the tasting rooms are stocked with all necessary glassware, and helps maintain cleanliness in the winery’s public spaces. ESSENTIAL DUTIES AND RESPONSIBILITIES Support the tasting room staff with set up, open and closing procedures. Uncover all the teak furniture. Wipe down all outside tables as needed. Check and replace any empty propane tanks in the heaters. Stock Courtyard Bar with all paper goods (napkins, coasters, tasting notes, maps, etc.) Pre-set all tables in the Partners’ Room and Wine Library. Assist with pre-pouring wines and water. Fill water pitchers so they are ready for morning visitation. Fold cloth napkins for Partners’ Room washrooms Fold serviettes for tea and champagne service. Stock glass washing room with all paper goods (napkins, coasters, tasting notes, tri-folds, etc.) Ensure Wine Storage Room (WSR) is neat, tidy and well-stocked with wines, bags, and boxes. Ensure the wine storage area behind Courtyard is neat, tidy and well-stocked with wines, bags, and boxes. Wash and polish all glassware throughout the day. Set up glassware, coasters and napkins for all consumer and trade tastings. Break down all tastings when they are finished, including those that take place in the Wine Library and Grand Chai and reset for the next guests. Assist in serving breadsticks and culinary pairing to guests. Walk the Terrace on a regular basis and remove all glassware left behind by the guests. Assist guests with any requests or needs, including but not limited to escorting to the washrooms or Terrace and/or delivering wine to their car. Adjust placement of umbrellas and heaters as needed to ensure the guests are comfortable. Cover all the teak furniture. Ensure all glassware is washed and polished and glass washing room in left in a neat and orderly fashion. Turn off dishwashers. Maintain, update, and expand knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources. Fosters a culture of continual improvement with a focus on our 2030 Vision Pillars: being A Great Place to Work, Globally Responsible, One of the Most Respected Wines in the World, Together We Go Further, and A Daring to Lead Culture. Other duties may be assigned. QUALIFICATIONS Two (2) years’ experience working at a winery, wine-related business, hotel, or restaurant. Some basic wine knowledge; retail or public relations skills and experience. Understanding, desire, and ability to represent Opus One so as best to promote its wines and image. Foreign language skills (French, German, Italian, Japanese, Chinese, or Spanish) preferred. Knowledge of viticulture, winemaking, wine marketing, and/or wine tasting preferred. Must be at least 21 years of age Physical ability to perform tasks that may require prolonged standing, sitting, lifting, and other activities necessary to perform essential job functions, with or without reasonable accommodation. SAFETY DUTIES AND RESPONSIBILITIES Follow all company policies and procedures including job safety, safety rules and regulations. Assist management to provide safe and healthy working conditions at all times. Immediately report all unsafe conditions, work-related accidents, and illnesses to the Safety Manager and your supervisor. OUR DEDICATION TO YOU VALUES AND CULTURE Daring to Lead Culture: A commitment to building an inclusive workplace where everyone feels valued and respected. Estate Stewardship: Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well‑being of our community. Community Engagement: Support for paid volunteer time, matching charitable contributions, and company volunteer opportunities. EMPLOYEE DEVELOPMENT AND WELL-BEING Professional Growth: Support professional development through training and education, learning and development plans, and advancement opportunities. Work-Life Balance: Commitment to flexible schedules and remote work options for eligible positions. Paid Time Off, Holiday Pay and Volunteer Pay for full-time employees. Financial: 401(k) retirement plan with a 7% employer contribution, incentive and company bonus plan, wellness and tuition reimbursement plans for eligible employees. INNOVATION AND IMPACT Commitment to Innovation: A culture that supports creativity, experimentation, and continuous improvement. Making a Difference: A focus on meaningful work that contributes positively to the individual, family, community, and environment. OUR COMMITMENT ESTATE STEWARDSHIP : Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well‑being of our community. We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus. COMPENSATION Base Compensation Range: $17.00-23.00 USD hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment. The base compensation range is base salary only. In addition to base compensation, some roles are eligible for individual performance bonus and company bonus that range from role to role. Some roles may also be eligible for overtime pay. Individual compensation packages are based on factors unique to each candidate, such as skills, experience, qualifications, and tenure with Opus One. We understand that benefits are also an important piece of your total compensation package. To learn more about our total compensation package, benefits and perks Opus One Winery has to offer, please visit our careers page. #J-18808-Ljbffr