Case Manager Lead, Life Skills and Outreach Coordinator

Overview

Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

This position will actively develop and coordinate engaging programming at Arlington Drive that supports young adults in building independence and life skills. The position will lead outreach efforts, build and maintain community partnerships, and identify new resources, activities, and community‑based learning experiences for residents. Through hands‑on learning and small‑group activities, this role will connect young adults to real‑world experiences, community resources, and opportunities that support their individual goals. Provides program coordination, operational support and leads staff trainings for the Arlington Program. Assists program directors in advancing program and operational goals. Provides program participants with a welcoming and supportive environment.

This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly‑accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $28.00-34.00/hr

Schedule: Monday-Friday 9am-5pm with occasional earlier mornings/later evenings based on program need.

Responsibilities

• Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities and events including visits to related resources in the community. Supports life skills, job readiness, and other educational programming as needed through individualized support, small-group activities, and community-based learning experiences.
• Provides training, coaching, consultation, and support to Arlington Case Managers in planning and facilitating onsite events, small-group life skills classes, and community-based learning experiences; monitors participation and outcomes through data and reporting to strengthen program effectiveness
• Work with Program Director(s) and other internal teams to further develop the Arlington Program
• Establish new program activities and expand opportunities within the community.
• Co-facilitate weekly team meetings with Tacoma Housing Authority and YMCA staff to ensure program goals are met and that information is disseminated.
• Provides specialized services to young adults in education, employment/career development, housing, technology or other designated field and supports them in achieving their goals.
• Build strong relationships with Y program participants to effectively provide quality services.
• Seeks new strategic opportunities to grow YGS’ housing and homelessness services in Pierce County
• Leads the opportunities for young adult voice into programming, including feedback on services at Arlington Drive Apartments
• Supports program director(s) in ensuring high‑quality service delivery, contract compliance and outcome achievement; must understand contract/grant terms and conditions.
• Research best practices in field; creates and maintains specialized resource library.
• Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes and other documentation in designated databases.
• Builds and maintains collaborative relationships with other service providers, businesses and/or educational institutions related to specialized services in Pierce County.
• Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well‑being, and life skills.
• Provide on site leadership in Program Director(s) absence, to include being on the on‑call rotation.
• Supervise and support case managers through ongoing coaching, guidance, and oversight to ensure effective participant engagement and service delivery.
• Provides case management services to a small caseload of up to five residents, supporting individualized goals, engagement, and connections to community resources.
• Tracks and maintains data on resident utilization of program resources and opportunities, including bus passes, food pantry services, events, community activities, and other supportive resources, to monitor engagement and inform program development.
• Other duties as assigned.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

• Bachelor’s degree in social work, education, psychology, sociology, or related field or other equivalent experience.Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti‑poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Comfortable leading and presenting training sessions to other teams online or in person.
• Strong youth engagement and relationship‑building skills.
• Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state approved First Aid and CPR certification.*
• Current approved HIV blood borne pathogens training.*
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

* Within 30 days of employment or first available training.

Additional Preferred Qualifications

• Minimum one year of experience supervising employees or full‑time interns, volunteers or national service members (AmeriCorps, etc.).

Authorized Driver Requirement

This role transports clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required). Driving duties for this role are Required.* Driving roles are safety‑sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below:

YGS Driving Record Standards

Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following:

• Speeding
• Improper Lane Change
• Failure to Yield in Right‑of‑Way
• Failure to Obey Traffic Signal
• Failure to obey Traffic Sign

Within the last five (5) years: No Major Violations which include, but are not limited to, the following:

• DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test
• Driving with an open container of alcohol
• Reckless Driving
• Hit and Run – property damage only (Incidents involving injury fall under Permanent Disqualification)
• Racing
• Driving with a suspended/revoked license/insurance
• Speeding over 20 mph
• Fleeing and/or eluding police
• Any other felony driving conviction(s)

Driving records that result in Permanent disqualification from driving duties:

• More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history.
• More than 3 Driving with a suspended/revoked license
• Hit and Run resulting in bodily injury or death
• Manslaughter/felony death by motor vehicle

*Due to state‑specific reporting requirements in our driver management system, we are not currently able to enroll California Driver's License holders as Authorized Drivers.

*The YMCA of Greater Seattle will conduct individualized assessments of applicant criminal histories

You’ll be a great fit for the Seattle Y if you:

• Thrive on working in a collaborative environment
• Are very adaptable
• Have high ownership and strong work ethic
• Are a great problem solver who can think on your feet
• Truly enjoy being of service to people
• Like being part of a team that cares about one another as people and enjoy working together
• Want to know that the work you do contributes to building a better, stronger community for all

At the Seattle Y, we are an inclusive organization ofpeople with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supportingthe wellbeing of our employees and offer a free Y membership as a benefitof employment.

Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.

*YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

*We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.

*If you need assistance of any kind with the application process, reach out to View email address on click.appcast.io.

MISSION STATEMENT:

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

OUR VALUES:

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence