Director of Operations

Operations Manager

We are seeking an energetic and hands-on Operations Manager to support evening hotel operations at the Residence Inn by Marriott San Diego Downtown/Gaslamp Quarter. This position directly oversees operations for Toasted Barrel while supporting overall hotel operations as the Manager on Duty for the property.

The ideal candidate is a motivated hospitality leader who is passionate about food and beverage, guest experience, team development, and delivering elevated service standards across all areas of the hotel.

This position primarily works evening shifts and requires weekends and holidays based on business needs.

Job Requirements:

• Oversee daily food and beverage operations to ensure service standards, operational efficiency, and guest satisfaction
• Support overall evening hotel operations while serving as Manager on Duty for the property
• Maintain a visible and active presence throughout the hotel and outlet to support team members and deliver an elevated guest experience
• Drive food and beverage revenue through promotions, menu development, package offerings, and sales-driven initiatives designed to increase outlet performance
• Oversee food and beverage operations for meetings and events within the hotel's meeting space
• Monitor inventory levels, ordering, vendor relationships, and cost control initiatives
• Assist in developing and achieving departmental financial goals, budgets, and labor targets
• Identify revenue opportunities, operational improvements, and potential challenges
• Lead, coach, and develop the food & beverage team while fostering a positive, accountable, and guest-focused culture
• Ensure team members are properly trained on service standards, operational procedures, sanitation, responsible alcohol service, and health code compliance
• Maintain high standards of sanitation, cleanliness, safety, and food & beverage quality throughout the outlet and hotel
• Support front desk and guest service operations as needed to ensure overall guest satisfaction and smooth hotel operations

Job Qualifications:

• Previous hotel operations experience required; food and beverage leadership experience preferred
• Experience overseeing restaurant, bar, and/or meeting and event operations preferred
• Ability to operate hotel POS and PMS systems
• Ability to multitask, prioritize, and manage time effectively
• Highly motivated team player with strong initiative and leadership skills
• Ability to anticipate, identify, and resolve operational and guest service issues as needed
• Ability to work well in stressful situations while maintaining professionalism and service standards
• Readily available and approachable for guests and team members while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.