Customer Support Representative

Job Title

Provide efficient and professional support for OEM and Non-OEM (B2B) customer order entry and inside sales operations in the U.S. and Canada markets. This position is responsible for managing customer interactions, ensuring accurate order processing, and supporting cross-functional teams to deliver high levels of customer satisfaction.

This position reports to the Quality, Customer & Product Support Manager. It is solely accountable for the fulfillment of all assigned duties and has authority delegated commensurate with assigned responsibilities.

Areas of responsibility include, but are not limited to:

• Process daily customer orders, including entry, review, and order progression.
• Deliver timely and accurate customer quotes using web-based pricing tools.
• Collaborate daily with Warehouse & Logistics to ensure accurate and timely deliveries.
• Coordinate with Production Material Planning to align customer orders with production schedules.
• Investigate, address, and resolve customer issues proactively and professionally.
• Identify, track, and expedite urgent or delayed orders.
• Compile, maintain, and analyze reports and data dashboards as required.
• Support the Outside Sales team in managing customer relationships.
• Perform regular data analysis to improve processes and customer service outcomes.
• Perform additional duties as assigned that are logically inherent to the position.
• Any additional duties that have not been specifically stated, but which may be assigned and those that are logically and properly inherent to this position.

Requirements

Qualifications & Experience:

• Two-year degree or 23 years of equivalent work experience in a product-based customer support role.
• Experience in an industrial or manufacturing environment preferred.
• Agriculture or construction product experience strongly preferred.
• Proven experience supporting B2B customers.

Required Skills:

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• High level of organization with the ability to manage multiple priorities under tight deadlines.
• Exceptional attention to detail and accuracy.
• Ability to take ownership of customer orders and proactively manage delivery risks.
• Effective interpersonal skills and ability to work collaboratively across departments.
• Proficiency in Microsoft Office, especially Excel.
• Familiarity with MRP/ERP systems (Movex, QlikView preferred, SAP a plus).
• Ability to gain knowledge of company products. Comply with quality, environmental, safety and JOST company policies and procedures.

Physical Requirements:

• Work conditions are primarily in an office environment.
• Periodic presence required in a non-climate-controlled warehouse.
• Ability to sit, stand, and use office equipment for extended period.

JOST International participates in E-Verify and is an Equal Opportunity Employer