Patient Coordinator

Traveling New Patient CoordinatorWe are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn and Durham Miami locations, following the Orthodontist to assist with new patient consultations.Position Overview:As a Traveling New Patient Coordinator, you'll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You'll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.Key Responsibilities:Conduct new patient consultations including:Office toursTreatment and financial overviewTaking initial records (photos, X-rays, etc.)Scheduling bonding and recall appointmentsSending patient and doctor correspondencePrepare and present bonding contracts:Set up contracts prior to bonding appointmentsReview financial agreements and collect paymentsPost payments, submit insurance claims, and set up auto-draftsMaintain and manage patient reports and appointment confirmationsSchedule ongoing maintenance and follow-up appointmentsMonitor and respond to office emailsSupport other administrative and clinical tasks as neededWhat We're Looking For:A positive, energetic team player with exceptional customer service skillsStrong organizational, planning, and communication abilitiesAbility to thrive in a fast-paced, multi-location environmentProfessional appearance and demeanorProficiency with dental software and general computer applicationsQualifications:High School Diploma or GED (required)1–2 years of dental experience (required)Orthodontic experience (preferred)NC X-Ray Certification (required)Ability to lift up to 15–20 lbsReliable transportation and willingness to travel between Dunn and DurhamWhy Lane & Associates?Competitive Pay!Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more!401(k) with Employer contribution – available after just 90 days!Quarterly Performance Bonuses!Off at 2PM on Fridays!Uniform Allowance!Paid Time Off + Paid Holidays!Fun Company Events & Marketing Campaigns Throughout the Year!Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!Birthday & Work Anniversary Surprises from Ownership!Employee Assistance Program!and so much more!