Marketing Operations Associate

Marketing Operations Associate

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us!

The Marketing Operations Associate manages the operational delivery of marketing products and services for a portfolio of designated client accounts. This role builds and maintains client relationships to demonstrate program value, support product adoption, and drive renewal and growth across assigned lines of business. The position partners with internal stakeholders to ensure contracted services are delivered accurately and on time, while providing clients with the expertise needed to maximize product usage and outcomes.

Essential Key Responsibilities

• Coordinate campaign delivery for designated client accounts across marketing products and services, including integrated marketing programs, database services, and email deployment.
• Partner with the Sales team to scope and size new client opportunities and renewals in alignment with business growth objectives.
• Build and maintain productive client relationships that demonstrate program value and support renewal and continued engagement.
• Lead client calls to communicate program performance, share insights, and recommend next steps.
• Conduct regular client check-ins to ensure products and services are being utilized effectively and that clients are realizing measurable value from their investment.
• Identify, coordinate, and support client training needs to drive product adoption and maximize usage.
• Ensure on-time, within-contract delivery of all contracted products and services.
• Track client usage and prepare monthly reports to support revenue recognition processes.
• Set up, schedule, and ensure the completion of recurring client projects and deliverables.

Essential Skills and/or Certifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• Minimum of two years of experience in marketing, sales support, customer success, account management, or a related field.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, as well as SharePoint and Salesforce.
• Strong written and verbal communication skills, with the ability to engage effectively with clients, colleagues, and leadership.
• Ability to document operational processes and evaluate them for effectiveness and efficiency.
• Highly organized with strong time management skills and a high attention to detail.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed