Provider Enrollment & Credentialing Specialist

Credentialing Specialist

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under general direction, is responsible for the initial and re-credentialing of providers as well as provider changes. Serves as the primary person to ensure accuracy and timing of the entire provider enrollment/credentialing process from the time that the provider submits the credentialing or change information to the time the provider is enrolled in the appropriate Atrius Health systems. This is a performance driven, fast paced environment where accuracy is key. You'll be helping us confirm to very exacting standards such as NCQA, CMS and State credentialing requirements.

Schedule: FT, 40 hrs. Monday - Friday, 8am - 4:30pm.

Location: 147 Milk Street 9th Floor Boston, MA 02215 (Post Office Square).

This is a hybrid role, will be working 2 days in the office and 3 days remotely.

If you reside near Boston, MA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Accountable for the accuracy and timeliness of the entire process of obtaining, reviewing, submitting and tracking provider application, recredentialing and change paperwork
• Expedites information gathering by working with individual clinicians as well as specialty administrators, chiefs and/or medical directors
• Acts as liaison to physician recruitment and clinical practice supervisors/managers on matters related to credentials, licensure, hospital affiliations and provider numbers for assigned areas
• Facilitates, tracks and follows through with paperwork needed for clinicians to obtain initial hospital privileges (appointments)
• Responsible for tracking license, DEA, malpractice face-sheet and other certification renewals as well as keeping current copies on file
• Performs self-audit on credentialing work to assess quality, service and performance of end product to minimize the back and forth or phone calls from providers, payors and hospitals
• Conducts proactive audits and system reviews to ensure the accuracy of provider information in all systems (e.g., data on Atrius Health website, credentialing database, credentialing fields in Resolute). Review and monitor standard reports to communicate back to the sites regarding enrollment of providers under the specialist's jurisdiction
• Identify areas of redundancy or areas that need to be standardized or streamlined vis a vis the payors, hospitals or changing industry standards. Brings issues to attention of supervisor and may make recommendations on improvements
• Reports to specialty and practice location when clinicians are credentialed and entered into the appropriate system/s for scheduling and billing
• Maintains complete and up to date credentialing file for all providers that require credentialing
• Interacts with internal departments to ensure systems have the proper insurance information and that clinician credentialing is aligned with the terms of the payor contracts
• Develops and builds collaborative relationships to handle queries or verifications, expedite processes and ensure clinician status changes are updated in an appropriate, timely fashion
• Performs other duties as assigned
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of credentialing/payer enrollment experience in a health plan or medical staff services setting
• Intermediate level of proficiency with Microsoft Office applications including Excel and Word

Preferred Qualifications:

• Bachelor's Degree in Health Care Administration or related field preferred
• National Certified Provider Credentialing Specialist Certification preferred
• Previous experience with MD Staff credentialing database

Soft Skills:

• Proven ability to manage and process detailed information. Successful candidate must possess excellent organizational and communication skills, both written and oral and must also display well-developed interpersonal skills in order to work successfully with all levels of management and staff both internally and externally
• Strong attention to detail and accuracy
• The ability to work independently is also required

Working Conditions/Physical Demands:

• Busy office environment with frequent deadlines and interruptions

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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