Operations Supervisor

Operations SupervisorLegends Global, the leader in privately managed public assembly facilities, has an immediate opening for an Operations Supervisor at the DCU Center in Worcester, Massachusetts.The Operations Supervisor is responsible for the daily activities required to run, maintain and service the facility and events by performing the following duties personally or through delegation:Prepares and maintains facility ice floor for all events, hockey games and other ice events as needed as well as for the outside skating rink in downtown WorcesterSupervises and schedules all aspects of operations, interfacing with engineering, building and grounds, technical services and public safety and securityOversees daily housekeeping/custodial, set up, changeover and tear down employees and tasks assigned to completionOversees installation of ice, which includes freezing floor, painting base color, lines and logos and building up the ice sheetPrepares ice for all practices, games and other ice events at the DCU Center and the Worcester Common Ice RinkRemoves debris, checks ice depth, scrapes, edges, resurfaces ice and maintains spectator nettingMaintains glass and dasher walls including quick changes to broken hockey shields, maintains ice and lay water as needed, monitors temperature and humidity levelsPrepares and covers ice for events that require a regular floor surfaceOperates and controls some equipment via computersOversees, assists and directs employees who assist with installation and maintenance of iceResponds to visual and audible alarms from building automation and life safety systemsWorks extended and/or irregular hours including nights, weekends and holidays, as neededMaintain the proper operations of housekeeping equipment and change over equipmentEmployee will carry out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding, disciplining employees in conjunction with Human Resources, addressing complaints, and resolving problems. Scheduling employees and payroll data input.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility, stand for long hours during events, talk, and hear. This position may require work inside or outside of the building, as needed by events.This position requires good vision, hearing, and dexterity. Employees may walk, lift, stoop, kneel, crawl and crouch on concrete, ice surfaces, staircases, etc. including slippery and uneven surfaces. Employees must be able to lift and move up to 65 lbs over a period of time.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or GED required and at least one year of facilities experience requiredDemonstrated experience in Zamboni operation a significant plus however not a requirement; willingness to train on the Zamboni is requiredCurrent driver's license is requiredCompletion of facilities management courses or sports management courses is considered a strong plus, or an equivalent combination of education and experienceKnowledge of Microsoft OfficeMust be capable of supervising and coordinating activities of workers engaged in Housekeeping & Changeover/Set Up departmentsRead and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules and operating and maintenance instructions for all areas of the departmentAbility to obtain any licenses, certificates or training required by company, local, state or national authorities for the operation of the equipment found in the facility in all areas of the departmentDemonstrate knowledge in the practice and procedures related to all areas of custodial, event set up, tear down and change oversDemonstrate knowledge or willingness to learn in the practice and procedures related to ice installation, preparation and maintenance, typical methods and techniques for maintaining, repairing and building ice and treatment of water and hydraulic equipmentPossess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for all the types of events anticipated at the facilityAbility to work independently, exercising judgement and initiativeAbility to organize and prioritize to meet deadlinesAbility to work effectively under pressure and/or stringent schedule and produce accurate resultsFollow oral and written instructions and communicate effectively with others in both oral and written formMaintain and effective working relationship with clients, employees, exhibitors, patrons, tenants and others encountered in the course of employmentAbility to learn new computer software as neededSalary Range: $48,000 - $53,000TO APPLY:This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements. Accepting applications from 8/21/2018 until filled.