Technical Desktop Support Analyst

Salary: $72,800 - 93,600 per year Requirements:

• We require outstanding customer service, versatility across a broad range of technical skills, strong organizational skills, attention to detail, and the ability to take ownership and help teams and projects meet their objectives.
• We require knowledge of Microsoft and Apple products, ITIL methodology, change and risk management processes, network and telecom troubleshooting, routers, TCP/IP, firewalls, VPNs, and voice services.
• We prefer experience supporting CRM, application, database, form, or workflow systems, along with familiarity with data management, record maintenance, reporting, quality control, system testing, documentation, and user support.
• Experience with Salesforce, OpenWater, or comparable platforms is helpful but not required.

• We rely on this role to deploy and administer client desktop systems and manage mobile devices and printing.
• We expect the role to provide in-person and phone support, personal solutions consulting, and assistance with project implementation, technical training, knowledge management, and security administration as needed.
• We ask the role to use and update our support ticketing system.
• We need administrative and systems support for CRM, application, form, workflow, and related business systems, including data management, user support, system maintenance, documentation, testing, and daily operational assistance.
• We expect the role to maintain and update system records and review data for accuracy, completeness, consistency, and duplicates.
• We ask the role to assist with data cleanup, imports, exports, routine reporting, and administrative tasks for CRM, application, form, and workflow systems.
• We need the role to troubleshoot and resolve user issues and document processes, system updates, and recurring issues.
• We expect the role to help test system changes, forms, workflows, integrations, and enhancements, and to support system maintenance and quality assurance.
• We ask the role to assist with ad hoc data, systems, and operational projects as needed.

• CRM
• Support
• ITIL
• Mobile
• Network
• Salesforce
• Security
• TCP/IP

More:

We offer this position at a pay range of $35.00–$45.00 per hour. Cynet Systems Inc. was founded in 2010 and is headquartered in the Washington, DC metro area. We provide technology staffing and workforce solutions to Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada, serving IT, engineering, life sciences, clinical, and professional staffing needs. We are a certified Minority Business Enterprise (MBE), and our certifications include ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II. Our benefits include medical, dental, and vision insurance; a 401(k) retirement plan; a health savings account; short- and long-term disability insurance; life and AD&D insurance; paid sick leave where required by law; supplemental insurance plans; identity theft protection; pet insurance; wellness programs; an employee assistance program; and career growth and professional development opportunities. Benefit eligibility, accrual, and usage may depend on employment status, length of service, and work location; paid sick leave follows applicable state and municipal requirements. We may modify or end benefit plans in accordance with applicable laws.

last updated 40 week of 2026