Dispatcher - Patient Care Coordinator

Job Title

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

This position displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow. It operates EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC Team Mobile Health Care and contracted clients. It evaluates incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

The role demonstrates extensive communication skills and exercises considerable judgment under pressure. It works under the general direction of the Chief Executive Officer. It demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.

It operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal. It answers incoming calls, obtains necessary information from callers, assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel. It maintains the status and location of all EMS personnel and vehicles, transmits messages and information to equipment and units responding to calls, contacts outside agencies as directed by the Manager on Duty, answers routine questions or refers calls to appropriate departments and administration, and consults with leadership on non-routine matters.

High School Diploma or Equivalent. Tennessee Advanced EMT License preferred. Superior customer service and critical thinking skills. Strong multi-tasking and time management abilities. One year of dispatching preferred.