Operations Manager

Job Description

Job Description

Job Title: Operations Manager

Position Overview:

The Operations Manager is responsible for overseeing daily business operations to ensure efficiency, quality, and productivity across departments. This role involves managing processes, leading teams, optimizing workflows, and supporting strategic initiatives to drive organizational success.

The ideal candidate is a strong leader with excellent organizational and problem-solving skills, capable of balancing short-term needs with long-term goals in a fast-paced environment.

Key Responsibilities:

• Sales Team Management: Lead and manage the sales team, ensuring the smooth execution of all job stages from initial engagement through to funding.
• Paperwork Coordination: Assist the sales team in efficiently processing all necessary documentation for production, ensuring a seamless handoff to finalize transactions.
• Client Communication: Address client inquiries and follow-up questions promptly to ensure high levels of customer satisfaction.
• KPI Management: Maintain and track office KPIs, ensuring performance targets are met, including 75% demo rate, 50% close rate, and 4,250 NVPIL.
• Corporate Communication: Serve as a liaison with corporate infrastructure, providing responses to any questions or requests related to customers.
• Sales Meetings and Training: Conduct weekly sales meetings and provide ongoing developmental training to sales staff to promote growth and enhance performance.
• Collaboration with Production Team: Work closely with the production team to ensure smooth job installations, resolve customer escalations, eliminate cancellations, and track funding status.
• Accountability and Expectations: Foster a culture of accountability among sales representatives, ensuring that expectations are clear and consistently met.
• Sales Training and Retention: Lead ongoing sales training efforts aimed at improving customer retention and promoting long-term success at your location.
• Please note, this is not a full list of duties, and additional responsibilities may be assigned as needed to support the organization's goals.

Qualifications:

• Proven experience in operations management or similar leadership role, preferably within a service or home renovation industry
• Strong ability to optimize processes and improve operational efficiency
• Excellent communication and interpersonal skills, with the ability to lead and collaborate with diverse teams
• Demonstrated ability to manage resources and drive operational improvements
• Proficiency in using operational and project management software (e.g., Salesforce, or similar CRM tools)
• Ability to thrive in a fast-paced, high-growth, and rapidly changing environment
• Results-oriented with a strong focus on execution and outcomes
• Strong problem-solving and decision-making abilities
• Ability to manage multiple projects and priorities simultaneously
• Action-oriented with a focus on achieving operational excellence

Benefits:

• Health Coverage : Medical, Dental, and Vision Insurance.
• Pet Insurance : Available with enrollment in medical coverage.
• Employee Assistance Program (EAP) : Support for personal and professional challenges.
• Paid Time Off (PTO) : Generous paid time off and holidays.
• Life Insurance : Coverage for employees, spouse, and children.
• Disability Coverage : Short-Term Disability (STD) & Long-Term Disability (LTD).
• Company-Paid Life Insurance : Term Life/AD&D insurance ($25,000).
• Employee Discounts : Discounts on travel, services, and products.
• Wellness Programs : Support for your physical and mental well-being.
• Professional Development : Opportunities for career growth and skill development.