Global Reactive Social Operations Lead
CryptoproNetwork
Coinbase's Social Experience team owns end-to-end reactive social support across X, Reddit, Facebook, Instagram, LinkedIn, and App Stores. As the Program Manager, Reactive + Support, you’ll lead incident command during live brand crises and shape the operating model for a global CX team. You will drive automation with AI-native tooling, maintain playbooks and training, and own the reactive scorecard to improve time to acknowledgment, resolution, and CSAT. #J-18808-Ljbffr CryptoproNetwork
Vacancy posted 9 hours ago
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