Vice President, Client Management - Telecommute

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) The Vice President Client Management is a highly visible role responsible to develop and execute an OptumRx business strategy with the Coalition client base. The Vice President is responsible for managing a team of Strategic Account Executives who maintain, enhance and deepen strategic client relationships for designated account(s) and are directly responsible for growth through renewals, retention and additional business across our set of solutions, while ensuring client satisfaction. This key leadership position develops and coaches their team to build senior level, sustainable client relationships. The team provides innovative and on-going relationship management support as well as driving growth and client satisfaction, across a complex and highly visible set of clients.OptumRx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs and a better overall experience.You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges. Primary Responsibilities: Develop and execute on a strategy to drive OptumRx services, build pipeline, enhance close ratios for new and existing businessDevelops relationships with clients and understand clients’ unique needs to leverage our board product portfolio to provide solutions Responsible to develop thoughtful account plans and proactively target and pursue cross sell and up sell opportunitiesCreate a strategic client management organization that leverages all assets and relationships within the organization to thoroughly understand each prospect’s culture, organizational needs and decision makers and translates that knowledge into highly targeted and effective pipeline creation and sales closure Make presentations to clients and educate prospects on solutionsPartner effectively with multiple internal business stakeholders to design leading edge solutions that meet market need and leverage both existing product and upcoming innovationsRegularly engage strategic, key and channel accounts in business planning sessions Keep the organization informed of market needs, product requirements, competitive information, account specific initiatives and other knowledge essential for our business efforts. Push the organization to act to deliver capabilities that enable growthRecognize service issues at global levels, raise internal awareness, and facilitate response in partnership with internal stakeholdersMonitor client satisfaction and manage accounts for overall revenue retention and growth targetsIdentify and constructively communicate the need for improvements or enhancements in products and services offered to clientsMaintain a broad understanding of Optum’s portfolio of solutionsInstall a process to ensure Account Executives are educated with the most relevant & current industry knowledge to position themselves are thought leaders with their clientsDevelop and maintain key internal and matrix relationshipsCoach account team to build effective internal/external relationships that enable them to respond quickly to emerging customer opportunities, and provide for seamless execution of the company's business processes that exceed customer expectationsRecruit, hire and monitor performance of account team, ensuring appropriate training and development is provided to newly hired employees; provide for ongoing training of staff and ensure strong employee engagement. Effectively selects and aligns talent with the capabilities needed to achieve long term goals Effectively represent Our United Culture and demonstrates UHC’s values internally and externallyYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Bachelor’s Degree 8+ years of strategic client relationship management experience working with senior level c-suite executives and demonstrating progressively increasing responsibility3+ years of experience leading teams of teams 2+ years of experience working with and evaluating contractsExperience managing a budget and/or P & LFinancial acumen including upsellsDemonstrated progressively increasing responsibility for client relationship management and consultation Demonstrated ability to message, position, and present information for maximum customer impact and influence Excellent negotiation / influence, collaboration, and listening skills Superior oral and written communication skills and ability to build credibility to gain the respect and confidence of clients and consultantsSelf-starter and able to effectively navigate a complex, matrixed organizationProven track record as a leader who can effectively build high performing teams and develop solid relationships within a multi-functional, complex organization, while leading the organization through change/transformation Ability to travel up to 50% (currently only essential travel is approved on a case by case basis and normal business travel is expected to resume in 2022)Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:Master’s degree 10+ years of PBM experience and or like businessDemonstrated ability to message, position, and present information for maximum customer impact and influence Excellent negotiation / influence, collaboration, and listening skills Superior oral and written communication skills and ability to build credibility to gain the respect and confidence of clients and consultantsSelf-starter and able to effectively navigate a complex, matrixed organizationTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $134,200 to $257,700. The salary range for Connecticut / Nevada residents is $134,200 to $257,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.For more information on our Internal Job Posting Policy, click here.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Client Services Leader, Vice President, Sr. Director, Director, PBM, Pharmacy Benefits Management, Pharmacy, Account Management, Executive, Contracts, Upsells, RFP, Accounts, P&L, Michigan, MI, South Carolina, SC, Georgia, GA, Texas, TX, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, RemoteBrand: OptumRxJob ID: 2047795Employment Type: Full-timeJob Area: Sales & Marketing