Hybrid Workforce Analyst: Scheduling & Forecasting
CNA National
CNA National is seeking a Workforce Management professional in Scottsdale, AZ. The role focuses on monitoring real-time contact center performance, intraday staffing, and developing forecasts to meet service level goals. You’ll administer CCaaS platforms (IVR, routing, queues) and partner with leadership to implement process improvements, with a hybrid schedule of four days onsite and one day remote weekly. #J-18808-Ljbffr CNA National
Vacancy posted 3 days ago
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