Shift Leader

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand‑cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience. We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major requirement. We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. Essential Duties & Responsibilities Performs all tasks and responsibilities of a Wingstop crew member. Ensures that each guest receives outstanding service by providing a guest‑friendly environment. This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service. Trains newer or less experienced crew members in their tasks and responsibilities. Practices inventory control standards. Ensures store policies are being followed by all staff members. Maintains appropriate cleanliness, sanitation, safety, and staffing standards. Opens and/or closes the restaurant and meets required work hours. Manages and motivates the crew members. Coordinated breaks effectively and quickly. Assembles and packages orders according to the Wingstop standard. Assists all other positions when necessary. Maintains kitchen & dining room cleanliness throughout the shift. Ensures that all crew members are always health‑safety conscious. Resolves customer issues with efficiency and a good attitude. Ensures the store is clean at closing. All equipment is accounted for, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are followed. Promotes the Wingstop Brand and upholds the mandatory operating requirements including QSC requirements. Enforces the Wingstop uniform and jewelry policy. Ensures that each guest has a positive, long‑lasting impression of the Wingstop experience. Controls cash and maintains accurate logs of voids and refunds. Meets daily and weekly cleaning tasks. Adjusts order quote times for peak business hours. Avoids overtime for the crew unless it is an emergency and approved by the general manager. Keeps the kitchen well‑managed and organized for each position during peak periods. Represents the Wingstop brand. We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started. 1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest‑growing brands in the restaurant industry. Wingstop is the destination when you crave fresh never faked wings, hand‑cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop – because it's more than a meal, it's a flavor experience. #J-18808-Ljbffr