Service Writer

Service Writer

Landmark Ford East (Trucks), Inc., a part of the Landmark Automotive Group of Springfield, IL, a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus.

Job Description:

As an Automotive Service Writer, you will be the primary point of contact for our Ford Truck and SUV customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Key Responsibilities:

• Greet customers and assess their service needs
• Prepare detailed work orders and estimates for customers
• Communicate with technicians to understand and document service issues
• Provide accurate information and recommendations to customers regarding service and repair options
• Maintain up-to-date knowledge of automotive services and repair procedures
• Schedule appointments and manage the service calendar
• Follow up with customers on the status of their vehicles and any additional repairs needed
• Ensure customer satisfaction through exceptional service and communication

Qualifications:

• High school diploma or equivalent; additional automotive training or certifications is a plus
• Proven experience as an Automotive Service Writer or similar role
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Knowledge of automotive systems and repair procedures
• Proficiency with computer software and automotive service management systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What We Offer:

• Competitive base salary, excellent commission structure with the potential for $55,000 to $70,000 annually.
• Health, Dental, Vision and Life Insurance
• 401(k) with a company match
• Paid Time Off and Paid Vacation
• Employee discounts on automotive services and products
• Ongoing training and development

Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE