Customer Service Manager

About GSS SafetyGSS Safety is a leading manufacturer of high-visibility safety apparel designed to protect workers in hazardous environments. With a strong focus on quality, compliance, and fast turnaround, we serve customers across construction, logistics, utilities, and industrial sectors. Our mission is simple: improve worker safety through reliable, high-performance gear.The RoleWe're looking for a proactive and detail-oriented Customer Service Representative to join our growing team. In this role, you'll be the primary point of contact for our customers, ensuring a seamless experience from inquiry to order fulfillment.Key ResponsibilitiesRespond to customer inquiries via phone, email, and online channelsProcess orders, returns, and exchanges accurately and efficientlyProvide product information, pricing, and availability detailsCoordinate with sales, warehouse, and production teams to ensure timely deliveryResolve customer issues with professionalism and urgencyMaintain accurate records in CRM/order systemsSupport key accounts and build long-term customer relationshipsWhat We're Looking For1-3+ years of customer service experience (B2B or product-based preferred)Strong communication and problem-solving skillsHigh attention to detail and organizational abilityComfortable working in a fast-paced, team-oriented environmentExperience with ERP/CRM systems is a plusInterest in safety products, apparel, or industrial sectors is a bonusWhy Join GSS Safety?Be part of a mission-driven company focused on worker safetyCollaborative and supportive team environmentOpportunities for growth and developmentCompetitive salary + benefitsApply NowIf you're passionate about delivering excellent customer experiences and want to be part of a company that makes a real-world impact, we'd love to hear from you.