Senior Director, Enterprise Operations & Services

Senior Director, Enterprise Operations & Services (Hybrid - Columbia, SC)

The Senior Director of Enterprise Operations & Services drives enterprise-wide process improvement and operational efficiency by leading strategic initiatives, optimizing workflows, and ensuring measurable business impact. This role partners with cross-functional teams to deliver sustainable improvements that enhance performance, reduce costs, and support organizational goals.

What You'll Do

Continuous Improvement Leadership

• Define and prioritize enterprise-wide process improvement initiatives aligned with strategic objectives.
• Facilitate process mapping, root cause analysis, and solution design sessions.
• Monitor and report measurable business outcomes from improvement projects.
• Promote a culture of continuous improvement through education and communication.

Operational Performance Oversight

• Develop and maintain performance metrics and dashboards for critical operational areas.
• Conduct cost and process efficiency analyses to identify optimization opportunities.
• Oversee operational expense monitoring and recommend cost-saving strategies.
• Coordinate data collection and consolidation for performance reporting across functions.

Strategic Project Governance

• Provide formal oversight for key improvement projects, ensuring timely delivery and alignment with business goals.
• Prepare and review business cases to support decision-making.
• Facilitate stakeholder engagement and ensure transparent communication throughout the project lifecycle.

What You'll Need

• Bachelor's degree in Accounting, Finance, or a related field.
• 10+ years of experience in leadership
• 10+ years of experience in accounting, banking, or financial services
• Advanced proficiency in data analysis and reporting, strong knowledge of process automation.
• Strategic and critical thinking, facilitation and presentation skills, operational oversight.

AgFirst Farm Credit Bank provides financing, as well as technology and other value-added services, to association partners so they can lend to rural residents and agricultural operations of all sizes. We take pride in investing in our employees, our partners and our community.

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