Operations Specialist

Job Description

Job Description

About the Role

We are seeking a detail-oriented and patient-focused Customer Service Representative to join our team. In this role, you will support patients and healthcare providers by managing order entry, verifying insurance, and ensuring accurate documentation for billing. This is a fast-paced, hands-on position ideal for someone who enjoys customer interaction, problem-solving, and working in a dynamic healthcare environment.

• Enter and process sales orders accurately and efficiently
• Verify insurance information and ensure proper documentation is complete for billing
• Review prescriptions and supporting chart notes; follow up with physicians as needed
• Provide direct patient support, including OTC sales of medical equipment and accessories
• Dispense equipment such as walkers, bath safety items, mobility aids, and orthopedic supports
• Educate patients on proper use of equipment and supplies
• Perform data entry of patient demographics and order information
• Unpack incoming shipments (including pallet deliveries) and stock inventory
• Assemble basic medical equipment as needed
• Support overall front-end operations and maintain a high level of customer service

• Participate in an on-call rotation (approximately 3–4 days per month, including holidays)
• Receive additional compensation for on-call responsibilities:
  • $30 (weekdays)
  • $100 (Saturdays)
  • $75 (Sundays)
• Quarterly scheduling allows for advance planning; shift swaps are permitted when available

• Strong customer service and interpersonal skills
• Experience in customer-facing roles (healthcare or retail preferred)
• Accurate and efficient data entry skills (typing test required)
• High attention to detail and organizational skills
• Dependable, punctual, and able to multitask in a fast-paced environment
• Ability to lift up to 35 pounds

• Schedule: Monday–Friday, 8:30 AM – 5:00 PM
• On-call rotation required after training
• Fast-paced, high-volume environment with a strong focus on patient interaction and multitasking

• Be part of a collaborative and supportive team
• Gain hands-on experience in healthcare operations and patient support
• Opportunity to grow within a stable and essential industry
• Play a direct role in improving patient care and experience

Job Type & Location

This is a Contract to Hire position based out of Greenfield, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greenfield,WI.

This position is anticipated to close on Jun 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.