Golf Merchandise Manager

About Wycliffe Golf & Country Club

Located in Wellington, Florida, Wycliffe Golf & Country Club is a private club built around exceptional golf, hospitality, and a strong sense of community. Our team works together to create a welcoming, high-quality experience for members and their guests. We're looking for a Golf Merchandise Manager who combines retail expertise with genuine service and a passion for helping members enjoy the game.

Position Overview

The Golf Merchandise Manager leads the golf shop's retail operation, creating an inviting and well-curated experience from product selection through purchase. This role oversees buying, merchandising, inventory, sales, and shop staff, while working closely with Golf Professionals and other club teams to support tournaments, seasonal transitions, and daily golf operations.

The successful candidate will bring sound retail judgment, strong organizational skills, and a member-focused approach to building a golf shop that reflects Wycliffe's standards and meets members' needs.

Essential Responsibilities

Retail strategy and member experience

• Lead the day-to-day operation of the Golf Pro Shop and deliver attentive, knowledgeable service to members and guests.
• Select, order, and display apparel, accessories, equipment, and other merchandise that reflect current trends and member preferences.
• Develop and implement sales strategies, promotions, and special events that support revenue and member engagement.
• Plan and execute seasonal and event-related shop changeovers, including merchandising and marketing.
• Maintain regular communication with members and seek feedback about merchandise and the retail experience.
• Assist members and guests with merchandise selections, special orders, returns, and questions about golf shop services.
• Promote daily golf shop sales and strong customer relationships.

Buying, inventory, and financial controls

• Build and maintain productive vendor and supplier relationships; stay current on products, trends, and purchasing opportunities.
• Develop open-to-buy plans for each merchandise category and help establish annual merchandise goals, budgets, and strategies with the Assistant Golf Professional.
• Maintain appropriate inventory levels through regular review, counts, and analysis.
• Coordinate merchandise receiving, verify orders, code invoices, and complete related paperwork accurately and on time.
• Maintain accurate SKU, pricing, and point-of-sale records.
• Coordinate inventories and prepare monthly inventory reports.
• Maintain procedures for special orders, returns, and merchandise receiving.
• Maintain an approved vendor list.
• Accept responsibility for an operating cash bank, including its use for operational needs and cashing member checks, in accordance with club procedures.
• Submit member and guest charges to the Accounting Department accurately and promptly.

Golf shop and team operations

• Select, train, schedule, supervise, and evaluate golf shop sales associates.
• Supervise and maintain the point-of-sale (POS) system.
• Work with Golf Professionals to select and purchase merchandise and prizes for tournaments and other golf events.
• Support golf operations by helping ensure members and guests are checked in and billed correctly, golf cart usage is charged appropriately, and members are reminded of applicable course rules and regulations.
• Attend staff meetings and maintain open communication with the Director of Golf and other club departments.
• Carry out supervisory responsibilities in accordance with Wycliffe policies and applicable regulations.
• Perform other duties as assigned by the Director of Golf.

Knowledge, Skills, and Abilities

• Retail management experience, including buying, merchandising, inventory control, and sales analysis.
• Strong customer service and relationship-building skills.
• Ability to lead, coach, schedule, and develop employees.
• Strong communication, listening, feedback, and collaboration skills.
• Sound judgment, initiative, accountability, and attention to detail.
• Ability to plan and organize competing priorities, events, and seasonal transitions.
• Strategic thinking and problem-solving skills.
• Proficiency with point-of-sale systems and routine business documentation.
• Ability to work effectively with members, guests, vendors, and colleagues across club departments.

Qualifications

• High school diploma or GED required.
• Retail experience in a private club, hotel, resort, or comparable hospitality setting required.
• Golf retail or golf shop experience is preferred.

Language Skills

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and communicate effectively with members, guests, employees, and groups.

Physical Demands

The physical demands described below represent those required to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The position regularly requires standing, speaking, and hearing; frequently requires walking and using hands to handle merchandise and equipment; and occasionally requires sitting, reaching, stooping, kneeling, crouching, or crawling. The employee must frequently lift or move items weighing up to 10 pounds and occasionally lift or move items weighing up to 50 pounds. Color vision is required.

Work Environment

The work environment characteristics described here represent those encountered while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level is usually moderate.