Tech Support Specialist

Salary: $45,760 - 52,000 per year Requirements: We need a high school diploma, vocational training, an associate degree, or a certificate in a computer-related field. We look for help desk experience. We require strong customer service skills and the ability to stay professional and adaptable under pressure. We value a solid aptitude for solving problems on behalf of users. We require the ability to travel to our customer sites across the United States as needed. Preferred but not required: familiarity with bookkeeping and accounting practices. Preferred but not required: onsite experience with convenience store operations, including inventory management and control. Preferred but not required: at least 1 year of troubleshooting experience. Preferred but not required: at least 1 year of Windows 11 experience. Responsibilities: We provide phone-based technical support to our technology users for both hardware and software issues. We assist and train customers remotely using desktop-sharing tools such as TeamViewer. We diagnose end-user issues, identify root causes, and determine practical solutions. We troubleshoot network systems and applications to resolve malfunctions and other operational problems. We support end-user workstations and activity on our Windows-based LAN using TCP/IP. We perform onsite installations and testing for new store openings and site upgrades. We take on special support projects as assigned by our technical support manager. Technologies: Hardware Support LAN Network TCP/IP Windows More: We are SSCS, a rapidly growing company serving a strong customer base in the petroleum retail sector. This technical support role offers the chance to build a career in an evolving industry with regular travel required. We value our employees as our most important asset and offer competitive pay, paid vacation, sick leave, holidays, medical coverage, health insurance, paid time off, and opportunities for career growth. This is an in-person, full-time position, and applicants should live within a 45-minute commute to our company. last updated 37 week of 2026