Product Support Technician

Job Description

Job Description

GENERAL JOB DESCRIPTION

- Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all

models of Masaba equipment to ensure proper factory specification and correct system operation

- This position will require the technician to work in the field and well as in Masaba manufacturing facilities

- Provides technical support over phone, email, and text to customers on maintenance and operational issues

- Must be willing to work out of town, overtime, and weekends and needed

- Hold follow up meeting with required personnel to discuss engineering changes and upgrades

- Assist with final equipment inspections to ensure MASABA quality goals are met

- Assist with continuous improvement of department processes

WORK EXPERIENCE REQUIREMENTS

- Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities

- Must be coachable, able to take direction, take initiative and follow through to completion

- Must be willing to learn and improve skill level for future advancement

- Attention to detail and conscientious nature

- Strong sense of urgency along with customer service and verbal communication skills

- Strong mechanical, electrical, and hydraulics system reasoning skills

- Good judgment and strong critical thinking skills

- Valid driver’s license with good driving record

- Must be able to obtain and maintain a passport

- Must be able to obtain and maintain MSHA certification

- Ability to work independently and with self-motivation

- Must be able to communicate clearly in English

- Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment

- Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints

- Must be able to perform basic shop math functions and use standard measuring devices

- Ability to work with hand tools

- Ability to work at heights including utilizing ladders and manlifts

- Ability of hands to grasp and manipulate small objects/tools

- Lift and carry up to fifty pounds and crawl in tight spaces

- Ability to work at high elevation

- Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system