Kia or Hyundai Certified Technician

Job Description

Job Description

Description:

JOB PURPOSE / SUMMARY

The Certified Kia/Hyundai Technician is responsible for performing repairs and maintenance on vehicles, diagnosing issues, ensuring safety and quality standards, and effectively communicating with team members and customers. 

DUTIES AND RESPONSIBILITIES

• Perform automotive repairs and maintenance tasks according to dealership and manufacturer guidelines. 
• Diagnose vehicle issues using diagnostic tools and equipment and recommend appropriate repairs and solutions. 
• Follow safety protocols and dealership standards to ensure a safe working environment and quality repairs. 
• Communicate effectively with team members and service advisors to coordinate workflow and prioritize tasks. 
• Keep accurate records of repairs, including parts used, labor hours, and diagnostic findings. 
• Stay updated on automotive technology, repair techniques, and manufacturer updates through training and professional development. 
• Assist in maintaining cleanliness and organization in the service bay and work areas. 
• Provide exceptional customer service by addressing customer concerns and inquiries professionally and promptly. 
• Send Tech line cases and track the status of them regularly.   

Benefits at Peak:

• Medical, Dental, & Vision Coverage
• Life Insurance 
• Paid Vacation and Sick Days
• 401(k) matching
• Employee Discount

QUALIFICATIONS  

• Fully Certified as Kia and/or Hyundai Technician 
• Strong diagnostic and problem-solving skills, with the ability to troubleshoot and repair complex vehicle issues. 
• Attention to detail and ability to follow instructions and dealership standards. 
• Ability to work efficiently in a fast-paced environment and prioritize tasks effectively. 
• Excellent communication and interpersonal skills, with the ability to work well in a team environment. 
• Valid driver's license and clean driving record. 

GOALS AND EXPECTATIONS

• Inspect and Diagnose vehicles in a timely manner. Reset promise times as needed with advisors.
• MPI Inspections to be completed 100% of the time. Every vehicle every time.  
• Make X-time recommendations as needed to increase ticket sales. Upload recommendations with pictures/video with as much detail as possible.  
• Follow standard and set labor times. 
• Follow all warranty procedures including uploading all required pictures into claim when completing repairs.  
• Complete all paperwork including story and op code into DealerTrack at time of completion for ticket to be flagged.  
• Stay up to date on all required manufacturing training and certifications along with all mandatory safety and compliance trainings set by dealer. Must be completed by set deadlines.  
• Repairs must be completed by set promise times or repair times must be reset by technician.  
• Keep shop and work area free of trash and debris. Spills must be covered and cleaned properly, and all containers must be labeled and stored off the ground with a lid. 
• Gain and maintain certifications for all brand manufacturers relevant to the projects you are working with or on.