Behavioral Health Quality Manager

Behavioral Health Quality Assurance Manager

The Behavioral Health Quality Assurance Manager is responsible for quality assurance and training for all Department of Mental Health programs. The position upholds the JWCH mission to improve the health status and wellbeing of under-served segments of the population of Los Angeles County through the direct provision or coordination of health care, health education, services, and research. This includes interviewing, treating, coordinating, planning, and linkage to a full-range of resources that meet practical, social, and emotional needs, in collaboration with a multidisciplinary team and community-based programs. As a result, patient outcomes and satisfaction are improved, along with organizational fiscal capacity.

Principal Responsibilities:

1. Increase productivity through quality assurance measures
2. Clear understanding of Department of Mental Health programs
3. Providing oversight and supervision for identified staff
4. Develop & maintain training manual and procedures for new hires and current staff
5. Develop and maintain Policies & Procedures (P&Ps) that are aligned with DMH standards
6. Attend and represent the agency at outside meetings to keep aware of new bulletins and distributing information to Leads/Programs
7. Assist in internal compliance meetings
8. Understand Electronic Health Recording (EHR) system, Welligent and Nextgen
9. Provide and/or arrange ongoing Professional Development for clinicians and other providers
10. Provide continuous improvement on systems for screening, referral, enrollment using LEAN/PDSA process.
11. Design and maintain training and QA program for staff which includes monthly peer reviews and DMH QA plan yearly
12. Review and analyze electronic health recording reports to ensure compliance
13. Create materials need for program documentation including but not limited to worksheets, chart checklists, manuals, and monthly newsletters.
14. Oversee all charting required by DMH, including assessments, progress notes, care plans, and billing documentation.
15. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
16. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
17. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
18. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
19. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
20. Complete data collection forms and prepare reports as required by the program.
21. Other duties as assigned

Requirements:

1. Master's degree in social work, social welfare, psychology, marriage, family and child counseling, and or marriage and family therapy from an accredited college or university.
2. MFT / LCSW with current California BBS license for 2 years
3. Administrative experience with coordinating care across multiple programs, for 2 or more years
4. Experience with Electronic Health Recording
5. Experience overseeing Department of Mental Health contracts for 2 or more years.
6. Experience supervising clinical staff and interns for 2 or more years
7. Experience with quality assurance and contract compliance for 2 or more years
8. Experience working with low income and/or homeless individuals
9. Demonstrated understanding of the impact of trauma and substance abuse on behavioral and medical conditions
10. Knowledgeable of evidence-based treatments (DBT, CBT, Seeking Safety, Motivational Interviewing)
11. Bilingual (English/Spanish) ability preferred.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

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JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.