Field Service Representative II, Cardiopulmonary

Field Service Representative II Under general supervision, inspects, services, and repairs equipment on which training has been provided. Makes frequent contact with the home office to receive assignments and to review service problems. May obtain assistance of more qualified personnel to solve extremely difficult or complex problems.

ESSENTIAL JOB FUNCTIONS

Performs preventive maintenance within scheduled time frames on equipment in assigned territory. Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory. Provides corrective maintenance on equipment within assigned territory. Ensures quality standards are met or exceeded in the performance of services provided. Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc. Completes timely paperwork, documentation, and administrative tasks per organizational policy and procedures. Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge. Responsible for maintaining financial cost effectiveness within the assigned territory. Works effectively with coworkers, other departments and customers. Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions. Performs other additional duties or projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Requires high level of organizational and territory management skills. Demonstrated ability to manage self. Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems. Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people. Strong focus on customer relations and timely resolution of problems. Demonstrated accountability for field service administrative tasks. Strong analytical and problem solving skills relating to solving equipment problems. Stand 90% / Sit/Walk 10% Availability for call 24/7 Lift 0-50 lbs Grip, grasp, push, pull Kneel, stoop, bend, twist, reach above the shoulders Repetitive use on computer Pinch repetitively Oral Comprehension Communication Skills Written Comprehension Mathematical Reasoning Memorization Spatial Orientation Blood borne pathogen exposure Around 75% travel

EDUCATION AND EXPERIENCE

Requires 2 years of Technical College or equivalent. Minimum of 3 years as a Field Service Representative or Hospital Technician. Pay Transparency The salary range for this position is $75,000- $85,000 base + bonus potential. Employee benefits include: Health benefits - Medical, Dental, Vision Personal and Vacation Time Retirement & Savings Plan (401K) Employee Stock Purchase Plan Training & Education Assistance Bonus Referral Program Service Awards Employee Recognition Program Flexible Work Schedules #J-18808-Ljbffr LivaNova