Outreach & Enrollment Trainer

Outreach & Enrollment Trainer

California (LA, Sacramento, Oakland)

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants' homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission-driven care teams continue to help participants live well on their own terms.

The Outreach & Enrollment Trainer is critical in making these teams effective, efficient, and compliant. You'll own the training for new O&E hires and how the broader team continuously improves over time — from training plans and competency checklists, onsite trainings, call and field coaching, new market cohorts, and self-service modules. This is a sales-oriented training role: the goal is to develop confident, compliant reps who can engage prospects to generate and convert referrals. You'll work hand-in-hand with O&E Supervisors and carry a dotted line to Learning & Development.

Core Responsibilities & Expectations for the Role:

• Build and run 30/60/90-day training plans for new O&E hires in collaboration with Outreach & Enrollment supervisors, with clear milestones for each phase of ramp.
• Create and maintain competency checklists that define what "good" looks like by role and confirm reps are ready before they work independently.
• Deliver onsite training at our centers, partnering with O&E Supervisors to tailor it to each team and market.
• Coordinate shadowing and call/field auditing alongside Supervisors, pairing new hires with strong reps and giving structured feedback. Lead new center cohort training, getting whole teams ready to conduct job duties on day one.
• Audit O&E teams on a regular basis to check for consistency, quality, and compliance, and to find where reps need more support.
• Identify and synthesize capability strengths and gaps both within and across centers to inform relevant interventions
• Design role-specific, market-specific, and general O&E training programs, from outreach and prospecting through enrollment conversion.
• Develop self-service and more sustainable training modules so learning scales without always needing a live trainer.
• Own ongoing L&D for the O&E team, including refreshers, upskilling, and reinforcing best practices well past initial training.
• Maintain training that reflects all CMS, DHCS, and Habitat Health marketing and compliance requirements.

Qualifications:

• 4+ years of experience in sales, outreach, enrollment, or customer engagement, including time spent training, coaching, or onboarding others.
• Experience building training plans, competency frameworks, training materials, or job aids.
• Confident facilitator, comfortable leading onsite and virtual training for new and tenured reps.
• Self-starter who can build structure where none exists and operate in a fast-paced, evolving environment.
• Strong interpersonal and written/oral communication skills; high EQ.
• Willingness to work in a hybrid environment, with regular travel to Habitat Health centers and new markets.
• Proof of medical clearance for communicable diseases, including a TB test.
• Proof of all immunizations are up to date.
• Proof of valid CA driver's license, personal transportation, good driving record and auto insurance as required by State law.

Preferred Qualifications:

• Bachelor's degree is preferred.
• Experience in Medicare/Medi-Cal outreach, telephonic enrollment, healthcare sales, or a contact center environment.
• Familiarity with TPMO/CMS marketing compliance requirements.
• Experience with L&D tools, LMS platforms, or building self-service training content.
• Familiarity with the PACE program or other elderly care organizations.
• Bilingual: Spanish strongly preferred.

Essential Functions & Physical Requirements:

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to:

• Work in healthcare, administrative, community, or remote environments, depending on role needs.
• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.
• Remain stationary and/or move about for extended periods, consistent with job duties.
• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.

Compensation:

The anticipated base salary range for this position is $100,000 - $120,000 annually and is also bonus eligible. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment:

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position, employment will be governed by the laws applicable to the employee's work location, and applicable legal requirements will be followed.

Vaccination Policy, including COVID-19:

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion:

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at View email address on click.appcast.io.

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice:

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United