Customer Care Specialist

A-Line Staffing is now hiring Customer Care Specialist in San Antonio, TX . The Customer Care Specialist would be working for a Fortune 500 company and has career growth potential. Full time / 40 hrs/wk. If interested in this Customer Care Specialist position, contact Milos Pavlovic at View email address on click.appcast.io or View phone number on click.appcast.io Customer Care Specialist Compensation: pay $19.00/hr ; benefits available to full-time employees after 90 days ; 401(k) with company match available after 1 year of service (on eligibility dates) Customer Care Specialist Highlights: contract assignment with potential to be hired permanently based on attendance, performance, and business needs; required availability: Monday–Friday, 7:30 AM–4:30 PM ; on-site in San Antonio, TX Customer Care Specialist Responsibilities Provide training on how to handle all forms of contacts (calls, chat, and emails) and provide individualized feedback to Customer Care associates across the U.S. region Using the ADDIE instructional methodology, create and/or deliver training to meet entry-level and advanced training requirements Conduct analysis/assessments of quality and training data to build personalized training and coaching plans Provide QA reporting to supervisors and manager Analyze escalations to identify training gaps and develop coaching/training solutions Coordinate updates to knowledge management, job aids (roadmaps), and tools used by the department Follow company/department/quality system procedures and policies; recommend continuous improvement (Lean/Six Sigma exposure is a plus) Provide input into associate performance evaluations and support adherence to business/regulatory guidelines Customer Care Specialist Requirements: High School Diploma/GED; attendance mandatory first 90 days; training curriculum development and delivering training sessions; proficiency in PowerPoint, Word, and Excel; ability to learn new systems/programs quickly; strong communication/adaptability; punctual and dependable attendance Customer Care Specialist Preferred Qualifications Prior training experience in a customer care / call center environment Strong coaching skills and comfort working with performance metrics/reporting Familiarity with adult learning principles and continuous improvement initiatives If you think this Customer Care Specialist position is a good fit, reach out—call, email, or apply. *aa415a4b-8b21-40fc-a65c-70d2b25ca29a