Registrar Casual

Position Details Casual position with flexible hours, scheduled based on department need. Must be willing to support the Royal Oak and Warren locations. Mandatory orientation first week 8 a.m. to 4:30 p.m. Casual positions do not offer healthcare benefits. Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable for ensuring a smooth, timely registration and admission process by obtaining accurate demographic, clinical, and insurance data; collecting co‑pay/deductible, residual and prior balances; performing initial financial screening on all self‑pay and out‑of‑network patients; referring them to Financial Advisors as necessary; providing optimal customer satisfaction; and providing patient way‑finding as required. Essential Functions Greet customers promptly with a warm and friendly reception. Direct patients to the appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following departmental professionalism policy. Register patients for each visit type and admit type and service area via EPIC. Collect and document all required demographic and financial information. Appropriately activate, convert, and discharge visits on EPIC. Accurately and efficiently perform registration and financial functions, including thorough interviewing techniques, proper status registration, and timely documentation of demographic and financial data. Obtain the appropriate forms, scan into the medical record as per protocol, and verify insurance(s). Identify the correct insurance plan, select appropriately in EPIC, and document correct insurance order. Apply recurring visit processing according to protocol and facilitate electronic registration tools when available. Verify patient information with third‑party payers, collect insurance referrals and documents on EPIC, and communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary. Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity, provide cost estimates, and document advance directive information. Collect and document Medicare questionnaires, issue Medicare inpatient letters, and Medicare off‑site notifications as required by government mandates. Scan appropriate documents and manage all responsibilities within compliance guidelines and Meaningful Use requirements. Financial Advocacy Screen all self‑pay and out‑of‑network patients using EPIC tools. Initiate payment plans and obtain payments. Inform and explain all applicable government and private funding programs and cash payment plans or discounts. Incorporate POS (point of service) collection processes into daily functions. Issue receipts and complete cash balance sheets where appropriate. Utilize audits and controls to manage cash accurately and safely. Additional Duties Transcribe written physician orders and communicate with physician/office staff for clarification. Determine and document ICD‑10 codes. Perform medical necessity checks and issue ABN as appropriate for Medicare primary outpatients. Affix wristbands to patients, prepare patient charts, and manage miscellaneous reports, schedules, and paperwork. Maintain inventory of supplies and facilitate scheduling for ancillary testing as needed. Mark duplicate medical records, identify potential duplicates, and determine record authenticity. Act as a preceptor to newer staff members. Maintain or exceed department‑specific productivity standards, collection targets, and audit scores. Contribute to process improvement activities supporting efficient patient and process flow. Perform clerical duties including typing, filing, mailing, calling patients, faxing, and receiving payments and funding applications. Remain compliant with TB testing and flu vaccination requirements per hospital policy. Qualifications High School Diploma or equivalent. 1 year of relevant experience in a customer service role or health care industry. Must be 18 years of age or older. Proficient medical terminology and typing skills (30 words/min). Proficiency in Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and third‑party payer verification websites. Benefits Comprehensive benefits package to meet your financial, health, and work/life balance goals. Equal Employment Opportunity Statement Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. All qualified applicants will be considered for employment without preference or discrimination based on any of the above characteristics. We provide a safe, drug‑free workplace and may require compliance with MMR, Varicella, Tdap, and influenza vaccine requirements for on‑site or hybrid positions. We are committed to supporting candidates who require reasonable accommodations and to ensuring equal access to job opportunities. #J-18808-Ljbffr Spectrum Health